Terms & Conditions

1. Introduction

These Terms & Conditions (“Terms”) govern access to and use of the PropLedge property management platform (“the Platform”) operated by Chappell Estates (RLA 357778), a licensed real estate agent in South Australia.

These Terms apply to all users of the Platform, including staff members, property owners (landlords), tenants, buyers, vendors, contractors, and invited portal users, to the extent relevant to each category of user.

By accessing or using the Platform, you agree to these Terms. If you do not agree, you must not use the Platform.

2. Account access and security

You are responsible for maintaining the security and confidentiality of your account credentials. You must not share your login details with any other person or allow unauthorised access to your account.

You must notify us immediately at admin@chappellestates.com.au if you suspect that your account has been accessed without authorisation. You are responsible for all activity that occurs under your account credentials.

Unauthorised access to the Platform or circumventing access controls may constitute a criminal offence under applicable Australian law.

3. Portal use — landlords and tenants

The landlord and tenant portals provide access to information about your property, tenancy, or transaction for the purposes of convenience and communication. Information displayed through the portal is provided in good faith but may not always reflect the most current state of records.

You should verify critical information — including rent amounts, lease terms, outstanding obligations, and inspection outcomes — directly with Chappell Estates before relying on it for any significant decision.

4. Property management records

The Platform supports property management workflows including tenancy administration, inspection scheduling, maintenance tracking, and communication logging. Use of the Platform does not replace:

• Statutory forms, notices, or documentation required under the Residential Tenancies Act 1995 (SA) or other applicable legislation
• Legal notices served in accordance with applicable law
• Advice from a solicitor, conveyancer, or qualified professional
• Obligations imposed by the Land and Business (Sale and Conveyancing) Act 1994 (SA), the Residential Tenancies Act 1995 (SA), or other regulatory requirements

5. Trust accounting — limitations and pilot controls

Live trust-money workflows within the Platform — including receipt of rent payments, disbursements to owners, and trust account reconciliation — are subject to controlled activation. These features may be blocked, in a pilot phase, or limited in scope depending on the activation status of the Platform.

No user should rely on a draft, sandbox, or unconfirmed record within the Platform as a final trust accounting record. Receipts, disbursements, and reconciliation records are only valid once confirmed by authorised staff in accordance with our trust accounting procedures.

Trust account records are subject to the requirements of the Land Agents Act 1994 (SA), the Land and Business Agents Act 1986 (SA), CBS audit requirements, and applicable trust accounting regulations. Nothing in these Terms limits our obligations under those instruments.

6. Documents

Documents uploaded to or downloaded from the Platform may be logged as part of our audit and compliance records. You must only upload documents to which you have lawful authority and that are relevant to your property, tenancy, or transaction.

You must not upload unlawful, defamatory, misleading, or harmful content. We may remove documents that breach this requirement.

7. Communications

Emails, SMS messages, and portal communications sent through the Platform may be logged and retained as part of our records. Delivery of communications may depend on third-party providers and cannot be guaranteed.

8. Bank CSV imports and transaction matching

The bank CSV import feature allows authorised staff to upload bank transaction files for reconciliation and rent-matching purposes. Any match suggestions generated by the Platform are provided as an aid to manual review and are not final accounting decisions.

Authorised staff must review and explicitly confirm each transaction match before a receipt is created. Imported bank records are staging data only until confirmed. No financial record is created automatically without staff authorisation.

9. Acceptable use

You must not use the Platform to:

• Access data, accounts, or systems beyond your authorised scope
• Scrape, harvest, or bulk-export data without written authorisation
• Introduce viruses, malware, or malicious code
• Submit false, misleading, or fraudulent information
• Impersonate any person or organisation
• Use the Platform for any unlawful purpose

10. Availability

We take reasonable steps to maintain availability of the Platform but cannot guarantee uninterrupted access. The Platform may be unavailable due to planned maintenance, unplanned outages, third-party service disruptions, or other circumstances beyond our reasonable control.

11. Limitation of liability

To the extent permitted by law — and subject to clause 12 below — Chappell Estates and the operators of PropLedge exclude liability for any indirect, consequential, special, or incidental loss or damage arising from use of or reliance on the Platform, including loss of data, loss of revenue, or any failure of the Platform to perform as expected.

Our liability to you for any direct loss or damage arising from Platform use will not exceed the amount (if any) you have paid to us in the 12 months preceding the relevant claim, or, where no amount has been paid, a reasonable nominal figure.

Nothing in these Terms removes or limits any right or remedy you have under the Australian Consumer Law that cannot be excluded or limited by contract.

12. Australian Consumer Law

Nothing in these Terms is intended to, or does, exclude, restrict, or modify any right, guarantee, or remedy that you have under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or any other applicable law that cannot be excluded by agreement. Where the Australian Consumer Law applies and we are not permitted to exclude a guarantee, our liability is limited to the extent permitted by section 64A of the Australian Consumer Law.

13. Privacy

Collection, use, and disclosure of your personal information is governed by our Privacy Policy, which forms part of these Terms.

14. Changes to these Terms

We may update these Terms from time to time. The version number and effective date shown at the top of this page indicate the current version. Continued use of the Platform after updated Terms are published constitutes acceptance of those terms. Where changes are material, we will take reasonable steps to notify affected users.

15. Governing law

These Terms are governed by the laws of South Australia, Australia. Each party irrevocably submits to the non-exclusive jurisdiction of the courts of South Australia and, as appropriate, the Federal Court of Australia.